Cash app is a peer-to-peer (P2P) payment service providing excellent quality digital payment services that is giving a tough competition to other money transfer applications. It is a part of the Square product portfolio and therefore at times referred to as Square Cash that also offers other products like Square Point of Sales better suited for businesses and merchants that come with countless features and added chargeback protection of up to $250 every month. Despite being the best one-stop web cash case and mobile payment service for customers, the app is not devoid of errors and issues. Here, we have discussed some of the most commonly occurring errors and issues in the Cash app and have provided solutions to the Cash App not working issues. 


Payment failure is one of the foremost Cash App problem that users face. Errors such as Cash App transaction failed and Cash App refund issues occur due to multiple reasons such as bad internet connection, server error, device error on which the app is used, and filling in incorrect card details.  

Payment Failed Errors in Cash App

  • “Declined. Please verify the card number, expiration date, CVV, and ZIP code.”
  • “Declined. Please have cardholder call issuer before retrying transaction.”
  • “Declined. Card has expired. Please use a different card.”
  • “Declined. Please use a different card.”


  • Çheck If Your Cash Card Is Activated before attempting a transaction through it. You can take the help of the Cash app customer service and their executive will help activate it.  
  • Is the recipient account verified? Cash App payment will fail if the accounts of both the recipient and the sender aren’t verified. 
  • Verify All Details – Cash app card like any other also has a card number, expiry date, and CVV. Double-check these info if you are manually entering a transaction in the app. 
  • In case the card has reached its expiry and contact the bank or use another card.  
  • Check Your Internet Connection, and switch to a better alternative or reset your Wi-Fi connection if the connection is slow.
  • Slow Device Hampers Transaction, so delete the device’s cache and cookies and then re-attempt the transaction.
  • Also, the Cash App Card Has A Transaction Limit for both the sender and receiver. Making a transaction beyond this limit will lead to a transaction decline. However, you can request for an increase in this limit by contacting the Cash app customer service. 
  • You can send up to $250 on a basic Cash App account in 7 days, and receive up to $1,000 over a 30-day period. 
  • Check With the Bank – Cash App transactions are subjected to review, and Cash app provides the sender’s card issuer a void notification when it declines a transaction and won’t collect any funds from the bank in case of rejection. 
  • In other instances, the bank’s fraud department may be blocking a transaction. In that case, the user can confirm with his bank and ask the bank to “unblock” Cashapp. 
  • Cash App Does Not Work Internationally and it can only be used to send or receive money within the US (within the 50 states) and the UK. Even if the app is accessible in both countries, still money cannot be sent between these two countries. 

You can contact Cash App US Customer Service at 1-855-351-2274 for further assistance or contact them in the Square Cash App. 


Interruptions in service are not uncommon and quite annoying when you are making an important transaction such as rent payment. However, with over 24 million customers are already using the Cash app, and the figure growing at a 60% rate annually, and therefore their servers are known to trip. This is further intensified if the bank’s server is undergoing maintenance. Here’s what you can do to ascertain if the server issue is the cause of the problem and how to resolve it.  

  • There are possibilities that the Cash App server may itself has gone down. You can check about the Cash App’s recent outage on Downdetector or or you can also visit their Twitter handle about the latest update.  
  • If your bank’s website is down, it means there is an issue with the bank’s server which is preventing the transaction. Check the bank site to confirm about any ongoing website maintenance, else wait for some time and then retry sending the payment.
  • If the above steps don’t help, try taking off your phone’s SIM, clean and reinsert it to fix the server issue.


Server outages and sluggish performance in the app makes you feel that your money is hung in limbo. Here’s what you should do to find where your money has gone.

Find Out Where the Transaction Is Frozen

Before updating a stuck transaction, it is important to locate your money. First, check your balance in the app at the top of the screen, if the amount doesn’t reflect, check the linked account to find out if any transaction has gone through.

When to Cancel a Payment?

Canceled, interrupted, or declined transaction with pending charges may be posted to the account but will get dropped off automatically in a few business days and the bank will release funds from the cardholder’s fund upon receiving a notification from Square.

If the transaction shows on the customer’s card statement and it’s not yet been confirmed in the Cash App, you can cancel the payment (within 24 hours of sending it) if it hasn’t been accepted by the recipient.

Note: You can’t cancel a payment if the payment shows complete in the Cash app account.

To Cancel A Payment  – Go to the Cash App>> Tap on the Clock icon at the top-right>> Select the receiver’s account>> Select Cancel Payment (if you don’t see this option, it means the payment has already gone through)

Dispute a Charge

Square Cash won’t provide a refund on behalf of Square merchants, so all you can do is to contact the card-issuing bank to inform them and dispute the charges that have already gone through.


There can be several reasons associated with the Cash app login problems. Here are some of the steps you can take to fix the Cash App Login error:

  • Ensure that your online connection is stable
    • Make sure the device you are accessing the app on is free of bugs and viruses. And, if there is an update available, you can update the OS of the device.  
    • Delete cache and cookies from the device.

These are some of the common errors in the Cash App and steps to resolve them. Hope you are able to resolve your problem. Do send us your feedback and write about any other issue you are facing in the Cash app that you would like us to address and we will be happy to help.

Leave a Comment