FITBIT NOT WORKING ISSUES: RESOLVED

From measuring calories to sleep quality, Fitbit is quite useful in tracking physical activities in everyday lives. Users get consolidated activity tracking reports from a single app instead of having to keep a tap on different apps to stay on top of their fitness regime. From a single app, you can keep track of your workouts, water intake, the food you eat, and the fat you burn through every physical activity you do in a day. But no one likes to wake up to a dead Fitbit that has stopped working in some way or the other. And it happens more often than once throughout your device’s lifetime. Here are some of the most common issues with Fitbit and how to fix them.

How to Fix Fitbit Issue

Some issues like correcting the fitness tracker not tracking steps correctly can be fixed by calibrating and changing your stride length and resetting Fitbit, while other issues like syncing and notification errors may require some extra steps to troubleshoot.

#1: Fitbit Device Syncing Issues

Fitbit trackers sync with mobile or other devices via Bluetooth, but such connection at times is unreliable. Having trouble syncing data from your Fitbit to your mobile device? Then you must make some adjustments in the Fitbit app’s Settings menu.

  • Create An Account Before Initiating the Sync Now Command

Make sure to install the Fitbit app on your phone and create an account before you initiate the Sync Now command. Also, ensure that the Bluetooth is turned ON on your phone simply by going to the Settings>Bluetooth>ON. Also, pair your Fitbit to one Bluetooth-enabled phone or tablet.

  •   Always Connected Option In Fitbit App Must Be Turned ON

This setting helps improves the Bluetooth connection between the phone and the Fitbit device. Click on the Account Photo>> Select your Tracker>> Locate the Always Connected option and toggle it to ON position.

  • All-Day Sync Option In The Fitbit Should Be Turned ON
  • This setting ensures that the Fitbit device gets automatically synced every 15 to 30 minutes with the Fitbit app in your phone. 
  • Follow the steps above to reach your tracker and enable the All-Day Sync by toggling it           to ON position. 
  • Remove and Re-Add Your Fitbit Device From the Fitbit Account
  • Open the Fitbit app>> Click on your Account Photo>> Select your Tracker>> Click on the Trash icon at the top-right corner>> Select Un-pair & then Pair it again.  
  • Force Quit the Fitbit App and Re-Enable Bluetooth
  • Go to mobile’s Settings>> Apps & notifications>> Under all apps>> Select Fitbit>> Force Stop
  • Then turn OFF & turn ON the Bluetooth again in your mobile by going to Settings>> Bluetooth, then toggling the Bluetooth button to OFF & ON mode 
  • Restart your mobile 
  • If all else fails, first try to restart your tracker (steps given below) else, you need to uninstall and reinstall the Fitbit app

Issues with Fitbit Fitness Tracker. How to restart your Fitbit tracker?

At times, the Fitbit tracker at the base of the Fitbit device may not be functioning properly. Ensure that you wipe off the access sweat or moisture. Let it dry and then restart the device to fix the problem. This will solve problems such as:

  • Your Fitbit tracker fails to sync
  • Your Fitbit tracker is not responding to taps, button presses, or swipes
  • Your Fitbit tracker doesn’t even turn-on despite being charged
  • Your Fitbit tracker is not monitoring your steps or other stats

Based on different models, there are different methods of restarting a fitness tracker on the Fitbit watch. For instance, you may need to remove the battery, press 2 buttons on tracker or by plugging the charging cable in the USB port and then press and hold the button on your tracker for 5 to 10 seconds until it vibrates. Refer to your manual and follow the instructions on how to reset the tracker.

#2: Fixing Fitbit Not Receiving Notifications 

Fitbit tracker mirrors notifications from your phone to the Fitbit watch. However, due to a software update or even randomly, it may stop receiving notifications. Here’s how to fix the Fitbit not receiving notifications. 

  • First, ensure that your phone is within the 20-30 feet reach of the Fitbit tracker as both the tracker and the mobile must be in the range to connect properly. 
  • Make sure there are no other Bluetooth devices turned on around your Smartphone as it may interfere with notifications casting on your Fitbit tracker.
  • If the phone is unlocked, then Fitbit won’t receive any notifications.
  • Make sure to keep both the phone and the Fitbit’s Do Not Disturb/Sleep Mode on OFF.
  • How to Turn ON the Notifications in Fitbit?
  • On Fitbit Surge – Swipe over to Settings>> Notifications and set it to ON.
  • On Fitbit Blaze – Hold the top-right button for a few seconds and put Notifications to On mode.
  • In Case of Delayed Notifications Received On Fitbit
  • It means that your Bluetooth connection may be unstable. To fix this, go the Fitbit app on the mobile and Select your Profile Photo>> Select Your Tracker>> Select Call and text notifications>> Put Enable Notification Widget on ON mode.
  • You may need to force quit the Fitbit app. From your mobile device, head to Settings>Apps & notifications>See all apps>Fitbit>Force Stop.
  • Go to phone’s Settings and turn Bluetooth OFF and ON again.
  • Restart your phone and Fitbit 
  • If it fails, try restarting your mobile device and Fitbit 
  • If all else fails, then you can uninstall and reinstall the Fitbit app.

#3: Fitbit Not Charging Properly

If your Fitbit tracker isn’t charging properly, here’s what you need to do:

  • Clean your Fitbit tracker and the pins on your charging cable by rubbing alcohol else replace the cable.
  • Make sure that it is connected securely to the charging cable
  • Make sure that the Fitbit device’s pins are properly aligned to the charging cable. Improper alignment, particularly in case of Alta and Fitbit Charge devices is a common issue that causes charging problem.
  • Try plugging the Fitbit charger to a different USB port or a UL-certified wall charger.
  • If the problem persists, then you need to restart your Fitbit device.
  • You haven’t used your Fitbit device for a long time, then it won’t turn on. You need to leave your device plugged to the charging cable for at least 30 minutes
  • If you feel that the Fitbit’s charger needs replacement, then you can buy a new one from Fitbit’s website or Amazon.

#4: Problems With Tap Recognition and Quick View 

Fitbit devices come with a feature such as Quick View and tap-enabled display. The Quick View enabled device allows you to simply raise your wrist to wake the display. Other devices like Alta, Charge 2, and Charge HR have tap-enabled displays which means that if you want to view your stats, you simply need to tap near or on the display as these devices are not normal touchscreen devices. 

Unfortunately, both Quick View and tap recognition are prone to problems and are slow to respond. However, certain tweaks in the Fitbit app’s Settings menu can help mitigate the problem.

Solutions for Quick View problems:

  • For your Quick View to work properly, your Fitbit device needs to know your Wrist placement: Where you would actually wear the watch and Handedness: Which indicates your dominant hand. If you are right-handed and wearing the watch on the left hand then your Wrist Placement should be: Left, and Your Handedness should be: Right. 

Here’s How to Set Dominate Hand in Fitbit:

  • On the mobile app Click on Account tab>> Tap on your Profile Image>> Scroll down to wrist placement and “handedness” Options>> Click to select Dominant or Non-Dominant hand and the “Sensitivity” will then be adjusted.
  • Also, in the Fitbit app>> Select your Profile Photo>> Select Your Tracker>> Turn ON Quick View.

Solutions for tap recognition problems:

  • Make sure you are tapping the Fitbit device at the right spot. Fitbit recommends tapping it at the bottom of the display, right near where the tracker meets the band and give your device time to react.  

#5: Fitbit Not updating properly

There are times when Fitbit device’s firmware doesn’t update. In this case, you may need to restart the tracker or try syncing your Fitbit to another device.

  • Try restarting your Fitbit device
  • If there is an update available on your mobile, try it and then restart your mobile
  • Also, remove a Bluetooth connection from your mobile device by going to Settings>> Bluetooth>> Find Fitbit device>> Choose Forget
  • Try updating the Fitbit app, else, you can try to update your Fitbit via another mobile device or computer
  • If this also fails, try removing the Fitbit device from the Fitbit account by going to Account>> Select the Fitbit device>> Remove this device
  • If you are using Fitbit’s website, Go to Accounts>> Click on the gear icon at the top-right>> Click Settings>> Devices>> Fitbit device>> Remove this device from your account
  • Then add back the tracker to the Fitbit account by going to the Account Section in the Fitbit app>> Choose Set Up a Device. Once donetap on Update

We hope that you are able to sort your Fitbit not working issues. Speak up in the comments about what helped you resolve your issue in Fitbit. Do let us know about any additional problem you might face with Fitbit and we’ll do our best to help you!

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