PS4 NOT WORKING COMPLETE GUIDE TO RESOLVE ERRORS

PS4 enthusiasts can play the greatest games and PS4 exclusives on the PS4 and PS VR and liven their experience through an immersive full VR” sensation on PSVR. The latest PS4 allows streaming and downloading shows and movies from PlayStation Store, Netflix, or wherever you can get it from. The revamped controller DualShock4 from Sony comes with improved features such as a share button to live-stream your game via streaming websites such as Ustream and enables sharing images and videos on Facebook.

PS4 has been in the market for the last 7 years now, and the system shows its age in its own ways. There are some unexplained problems like blinking lights to worn out ports, PS4 controller not turning on, or failing to sync with the PS4 and several other issues. Do not despair if your PS4 is not working. Here are some of the most common issues with PS4 and detailed steps to resolve the PS4 not working issues. 

#1 PS4 CONTROLLER WON’T CHARGE

When the PS4 controller is not holding a charge, it could doom your gaming experience. The problem could be due to several factors like the faulty charging wire, USB ports on your PS4 controller, or a fault with the PS4 itself. 

How To Fix PS4 Controller That’s Not Charging Issue?

  1. Try a PS4 Controller Reset

Reset your PS4 controller and re-connect it back to the PS4 with the cable to resync it.

  • Try charging the PS4 controller upside down

This is a temporary fix but it works.

  • Inspect The Metal Inside Of The Charging Port

Just check if there’s a dust built-up inside and follow the steps below:

  • Blast compressed air in short bursts from 2-3 inches away at the charging port to completely knock the dust off
  • If you see a bent clip, you can gently try to bring it to its position but if the device is in warranty leave it to the company’s service agent
  • After you have blown off the dust, use a microfiber cloth to gently clean up the residue
  • Check the Charging Cable

Make sure that the USB cable is firmly inserted into the slot. Also, try a different PS4 charging cable to see if the problem gets sorted out.  

  • Try Charging PS4 Controller Elsewhere

The advantage of the USB connection is that it allows for charging of the controller elsewhere like on a laptop port. If the charging is successful, then it means that the USB port of your PS4 is causing the problem.

#2. PS4 CONTROLLER WON’T PAIR – CONNECTION ISSUES

While the PS4 controller is fully charged up, it still does not pair with your PS4. Here are the detailed steps to resolve the PS4 controller connection issue. 

A.  How to Connect DUALSHOCK4 Controller with PS4 Console?

Follow the steps below:

  • Turn On both your PS4 system and TV. It will show a white light on the PS.
  • Connect the DUALSHOCK4 from the micro USB port at the back to the USB port located in the front of the PS4 with the original cable 
  • Once both are connected, Wait 30 to 60 minutes to allow the controller to charge 
  • Press the PS button on the controller – it will beep and you will see the controller’s light turn white from orange. Let it complete the pairing process and you shall see the controller’s light turning blue once done. 

B.  What If the Light Bar Hasn’t Turned Blue / PS Button Is Unresponsive

  • Fully charge the controlled and try a different USB port on the PS4 
  • If it still doesn’t work, try a different USB cable as the cable itself may be faulty

Once both the controller and console are connected with a working cable, restart the console and let it recognize and connect to the controller automatically. 

  • Perform a Complete Reset Of The Controller

This is a usual trick, but resetting works. 

  • First, turn off your PS4
  • Disconnect the internet cable or unplug your wireless router temporarily as internet signals can interfere in the connecting process of the controller
  • Locate the Reset button on the back of the DS4 controller near the L2 shoulder button
  • Use a paper-clip to push the button holding it down for five seconds and then release it
  • Plug in the USB cable to the controller and the PS4 console 
  • Finally, turn on the Playstation, and then you will hear a beep and the controller should re-sync automatically
  • Check the Bluetooth

You can also pair your PS4 controller to the PS4 console via the Bluetooth connection. 

Note: If you have connected the controller with other devices like a tablet or a desktop, then disconnect it and have it connected to the console only.  

How to sync the PS4 controller wirelessly to PS4 Console?

  • Go to Settings on PS4 >> Devices >> Bluetooth Devices
  • Hold the PS button + Share button simultaneously button on the controller for approx 5 seconds
  • Select your controller on the Bluetooth screen of your PS4 and finish pairing both

E.   Restart the PS4 Console Completely

  • If your PS4 console keeps disconnecting to the controller, chances are that your PS4 may have been corrupted. Restart the PS4 console completely to see if the issue is resolved:
  • Press the power button on the PS4 console and hold it until you hear the beep and then release the button. 
  • Unplug the power cable
  • Unplug PS4 from the controller and leave it for 2-3 minutes before connecting both and plugging the power cable back on the PS4
  • Turn the PS4 back on and check if the controller works fine

#3. PS4 RUNNING OUT OF STORAGE SPACE

The newest PlayStation 4 systems are slimmer and come with ample storage of up to 1TB. But ones with a 500GB internal drive may run into trouble frequently particularly when a game gets an update which tends to make the file size even larger. 

  1. Connect An ExternalUSB Hard Drive To Your Console  

The PS4 works with any USB 3.0-compatible hard drive. It can be plugged into the PS4s USB port by selecting the option “Format as extended storage”.

  • Swap Out Your PS4’s Internal Storage 

You can swap your PS4 storage for any 2.5-inch drive with higher storage without voiding the warranty. To save space, you can upload all your files on the cloud through PS Plus or on a flash drive. 

#4. PlayStation Network Connectivity Issues

Often network connectivity issues result in PS4 errors such as NW-31201-7 and WV-33899-2 errors. PlayStation Network (“PSN”) happens when the game’s server is temporarily unavailable due to service maintenance resulting in error CE-33991-5), so just wait it out. However, outside of the maintenance periods, you can try a number of steps to resolve the network connectivity issue in the PS4. 

  1. Change DNS Settings 

If resting the devices are working fine on your home network except PS4, then try an alternative DNS setting. 

  • Go to Network Settings>> Connection Type – Custom (which is either Wi-Fi or wired) 
  • Select network>> Choose Automatic IP address setting
  • Select “do not use” for DHCP Host Name
  • Choose Manual when it prompts 2 different DNS settings Set Primary DNS as “8.8.8.8” and the Secondary DNS as “8.8.4.4
  • The console will test the connection and get back online
  • Update Your Router’s Firmware 

Outdated equipment’s firmware often causes connection issues. Look at the bottom of the router/modem how to update the firmware update, else, contact your internet service provider for assistance. 

  • Unplug and Re-Plug

Power down the PS4, and unplug it from its power source and also unplug your modem/router. Wait for a few minutes, and reconnect the modem/router back to the power source so that both are completely booted and get back online. Once done, you can plug your PS4 back into its power source and turn it on. This will fully reset the PS4 as well as the home network, and get your PS4 back online.

  • Re-Learn the Network

One of the common fixes used is to acquaint your PS4 with your home network again by simply telling it to forget the network and then follow the necessary steps to reconnect it again. These are some of the most common issues in PS4 and detailed steps to follow to get them fixed. In case you would like us to discuss any specific error or issue with PS4 we’ve missed here, do let us know and will cover it separately. Hope, this elaborative guide has helped in fixing your PS4 problem and got you back on track. Do leave your comments and experience troubleshooting the issues in PS4.

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